Operations Coordinator

About The Clean Slate Initiative

Founded in 2019, The Clean Slate Initiative (CSI) is working across the country, and in Congress, to pass and implement laws that automate record sealing for people with eligible records who have completed their sentence and remained crime-free, and to expand who is eligible for sealing.

CSI’s vision is that people will no longer be defined by their records and will have the opportunity to contribute to their community, have a fair opportunity to work, get an education, and achieve their full potential. To date, twelve states have passed Clean Slate laws impacting more than 16 million people. CSI works with bipartisan leaders and organizations and offers our expertise on what works: intelligent policy design, an eye toward implementation, and campaign strategies that center lived experience. Along the way, we work to redefine the narrative around people with records, cutting through the bias and stigma, to reorient the legal system to live up to the ideals of second chances. Learn more about our work here.‍

About the Opportunity

Reporting to the Senior Operations and Systems Manager (Sr OSM), the Operations Coordinator plays a key role in supporting the organization’s day-to-day operational efficiency. This position will be based in Orlando, FL and works closely with the Sr OSM. This role will ensure that all technology tools are thoughtfully scoped, implemented and aligned with team workflows. This role will lead technology and operations onboarding and offboarding processes for employees, perform data entry and quality assurance for contact and information management systems, and coordinate logistics and support for CSI’s virtual and physical office operations.

Responsibilities and Tasks

Hardware and Software Systems (40%)

• Manage, review and respond to staff requests for new software or technology tools including conducting due diligence, obtaining cost estimates, and securing budget approval.
• Track, manage, and apply for nonprofit discounts for more than 15 software agreements.
• Administer user access and permissions across all software systems, including shared drives, Slack Channels, Asana projects, and departmental vaults.
• Set-up new employee technology packages, including hardware, software and accounts provisioning.
• Respond to and triage IT help requests for systems that are not managed by our external IT contractor
• Track and maintain inventory of staff hardware in collaboration with the Finance Team to meet reporting requirements.
• Research and evaluate new system features: assessing value and risks of features and developing standardized roll out procedures.

Office Management (15%)

• Manage the Orlando office’s supply inventory, including fulfilling staff requests for remote materials.
• Oversee office equipment, maintenance needs, and cleanliness standards in coordination with building management.
• Ensure all building safety protocols are in place, such as emergency evacuation plans and office closure procedures.
• On an as needed-basis, provide logistical support for in-office meetings, including guest access, supplies, catering, and room setup.
• Identify and implement office improvement opportunities in collaboration with the COO.

Knowledge Management (15%)

• Serve as the primary steward of the organization’s intranet platform.
• Facilitate a standing workgroup to ensure regular intranet content update.
• Identify and curate useful intranet content by collaborating across teams.
• Provide training and ongoing support to staff on intranet usage.
• Conduct regular quality assurance and performance assessments of the intranet.

General Operations Duties, as needed (30%)

• Manage and Track Certificate of Insurance (COI) Requests.
• Develop and document Standard Operating Procedures and internal policies.
• Support the Senior Systems and Operations Manager and Departments in data entry, conducting quality assurance, uploading and routine data clean up in the Salesforce system.
• Perform routine maintenance and quality control, to ensure accurate, up-to-date Salesforce data.
• Support the Sr OSM and COO in delivering quarterly all staff meetings. 
• Perform other projects and tasks as assigned by Sr OSM or COO.

Who You Are:

• You are a systems-minded operations professional who thrives on keeping things running smoothly behind the scenes.
• You take pride in being organized, resourceful, and proactive, and you’re not afraid to conduct an analysis, troubleshoot a tech hiccup, provide solutions to issues or dive into a complex workflow.
• You love helping teams work more efficiently – whether that means streamlining software use, improving internal systems, or ensuring the office runs like a well-oiled machine.
• You’re collaborative, adaptable, and detail-oriented, with a service-oriented approach that helps the organization function at its best.
• Experienced with system administration, workflow automation, or process analysis.
• Proficient in Salesforce, Asana, Slack, Google Workspace and/or other operational systems.
• You have experience managing the day to day operations of an office, front desk or other physical space.
• You possess excellent communication, training skills and strong project management skills.
• Experienced as a directly impacted person who has a record or with a family member who has a record is valued.

Compensation and Location ‍

Comprehensive benefits package that includes 100% employer-paid health, dental, and vision insurance, a 4% employer match and 2% employer paid contribution towards 401k retirement, pre-tax transportation benefits, and paid holidays, vacation, sick, and casual time off.

The Clean Slate Initiative is committed to transparent and fair compensation. The hiring range for this position is an annual salary range of $56,000 - $60,000 per year. The final salary within this range will be determined based on qualifications and relevant experience.  Once an offer is made, we do not negotiate the compensation package. 

This is a full-time position and is considered exempt for overtime purposes. This is an in-person position and will be reporting to our Orlando office. You will need to:

• Currently reside in the United States and be authorized to work in the United States
• Work collaboratively with a team in various time zones
• Be close to a major airport with the ability to travel approximately 10% 
• Attend required onsite planning meetings at least 2 times a year in various locations
• Attend 1 all staff learning trip and our annual convening each year
  

The Clean Slate Initiative is a 501(c)(3) public entity that passes and implements laws that automatically clear eligible records for people who have completed their sentence and remained crime-free and expand who is eligible for clearance. CSI is committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. CSI’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.

How to Apply

We encourage all applicants to review our website to fully familiarize themselves with The Clean Slate Initiative before applying: cleanslateinitiative.org. If you are interested in applying for this position, complete the application and attach your resume via our application portal.  

Questions about this job posting or the process should be directed to careers@cleanslateinitiative.org. 

Tentative Timeline

• Application Period: May 14, 2025 through June 6, 2025Applications will be reviewed continuously. Interested candidates are encouraged to submit their applications early for immediate consideration. Applications received after June 6, 2025 may be considered, but consideration is not guaranteed.
• First Interviews: June 16-18, 2025
• Panel Interviews: week of June 23, 2025
• Reference Checks: week of June 30, 2025
• Finalist Interview with CEO: week of June 30, 2025
• Offer Extension: week of July 7, 2025

The Clean Slate Initiative reserves the right to make changes to the announced timeline.

Reasonable Accommodations

To center the safety and well-being of its employees, and in accordance with relevant federal, state, and local laws, The Clean Slate Initiative provides equal employment opportunities to qualified individuals with disabilities to participate in the recruitment and selection process. If you require an accommodation to participate in the interview/hiring process, please contact human resources at HR@cleanslateinitiative.org.

Other Employment Standards

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.